1. Scope
This Privacy Policy applies to information collected through greenpathjunk.com, quote forms, email, phone, SMS, and in-person service interactions for junk removal and trailer rental operations.
2. Information We Collect
We may collect identifiers and contact details (name, phone, email, service address), project details (material type, photos, notes, preferred dates), transactional data (quotes, invoices, payments, receipts), communication records (calls, texts, emails), device and usage data (IP address, browser data, pages viewed), and analytics or anti-spam signals (cookies, captcha-related metadata).
3. Sensitive and Prohibited Data
Please do not submit social security numbers, government IDs, medical records, financial account credentials, or other unnecessary sensitive information through our forms or communications unless explicitly requested for a lawful and documented reason.
4. How We Use Information
We use personal information to provide estimates, schedule and perform service, process payments, deliver customer support, confirm appointments, manage dispatch and route planning, prevent fraud, improve operations, maintain legal compliance, and communicate updates. We may also use information for marketing where permitted by law and subject to your opt-out rights.
5. Legal Bases for Processing
Where applicable, we process information based on contract performance, legitimate business interests, legal obligations, consent, and fraud-prevention necessities.
6. Cookies and Tracking Technologies
We may use cookies, pixels, local storage, and similar technologies for site performance, analytics, marketing attribution, and spam prevention. Browser settings and device controls may allow you to reject or delete some tracking technologies, but certain site features may not function properly if disabled.
7. SMS, Calls, and Email Communications
By providing contact information, you consent to receiving service-related calls, texts, and emails, including reminders and dispatch updates. Marketing communications are optional, and you may opt out by following unsubscribe instructions, replying STOP to eligible SMS messages, or contacting us directly.
8. Information Sharing
We may share information with service providers that support hosting, analytics, scheduling, communications, payment processing, mapping, and anti-spam tools. We may also disclose information to comply with legal process, enforce rights, prevent fraud, protect safety, or in connection with a business transfer, merger, or asset sale.
9. No Sale of Personal Information for Money
GreenPath Junk Removal does not sell personal information for monetary consideration. We may share limited data with service providers and advertising/analytics partners as described in this Policy.
10. Data Retention
We retain information as long as reasonably necessary for the purposes described above, including account support, tax and accounting records, dispute resolution, legal compliance, and fraud prevention. Retention periods vary based on data type and legal obligations.
11. Security Practices
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. No system is fully secure, and we cannot guarantee absolute security.
12. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided data to us, contact us and we will take appropriate deletion steps.
13. Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, or limitation of certain processing. You may also request information about categories of data collected, sources, business purposes, and categories of third parties with whom data was shared. We may need to verify your identity before processing requests.
14. Texas and U.S. State Privacy Notices
Residents of certain U.S. states may have additional statutory rights under applicable consumer privacy laws. We will not unlawfully discriminate against individuals for exercising valid privacy rights.
15. Third-Party Websites and Services
This website may contain links to third-party sites and integrations. We are not responsible for third-party privacy practices, content, or security. Review those providers' policies before sharing personal information.
16. International Access
Our services are intended for users in the United States. If you access the site from outside the U.S., you understand your information may be processed and stored in the U.S. where privacy laws may differ.
17. Policy Changes
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last Updated" date. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.
18. Contact Us
Privacy requests and questions can be sent to:
GreenPath Junk Removal
Phone: (281) 826-4360
Email: crew@greenpathjunk.com